Impound Info

Q? My vehicle was in an accident, and was towed to McDonald’s Towing’s lot, what do I do?: A.

If you have collision coverage included in your insurance policy, you should contact your agent as soon as possible, and they will walk you through a claim process, if you do not have collision coverage, you can either follow the impound release procedure, or discuss other options with your insurance agent, or your preferred autobody shop.
Q? My vehicle was impounded by the police, or was impounded from private property, how do I retrieve it?: A.

You will need to provide proof of ID (Government or school issued photo ID's are accepted), as well as proof of vehicle ownership (A current, unexpired registration in your name, or a state issued title in your name, not signed over by a previous owner), and an exact change cash payment to cover the cost of towing and storage as well as any other applicable fees. You will then be provided with a release form from our office, which you will have to present at our impound lot (a separate location), you will be given directions to the impound lot from our office at this time.
Q? When can I pick up my vehicle?: A.

We have a 24 hour staff available to release vehicles, please call if you have any questions about specific accommodations.
Q? The registration or title for the vehicle is in someone else’s name, how can I retrieve the vehicle?: A.

You can either get the documents transferred into your name, or if that is not possible, in addition to your ID and title or registration, we will need a copy of the legal owner's ID, and a release authorization note from the legal owner, specifying what vehicle (include the VIN) who is to pick it up, and a signature from the owner needs to be included.
Q? What type of payments are accepted:: A.

Exact change cash is the only payment type that is accepted.
Q? My registration or title is in the car, how can I get the documents out in order to retrieve the vehicle?: A.

You can come to our office and provide ID, and you will be given a release form to go retrieve your papers, at which point you will have to come back to our office and continue the release process prior to picking up the vehicle.
Q? The person who has my registration or title is not in the Kalamazoo area, how can we provide the documents without driving all the way to Kalamazoo?: A.

You can either fax, or "Email-mail," your documents to us, it is a good idea to call and confirm your documents were received, found acceptable, and filed accordingly. Refer to contacts for the correct number.

Q?

My vehicle was in an accident, and was towed to McDonald’s Towing’s lot, what do I do?

A.

Q?

My vehicle was impounded by the police, or was impounded from private property, how do I retrieve it?

A.

Q?

When can I pick up my vehicle?

A.

Q?

The registration or title for the vehicle is in someone else’s name, how can I retrieve the vehicle?

A.

Q?

What type of payments are accepted:

A.

Q?

My registration or title is in the car, how can I get the documents out in order to retrieve the vehicle?

A.

Q?

The person who has my registration or title is not in the Kalamazoo area, how can we provide the documents without driving all the way to Kalamazoo?

A.